FRequently Asked Questions

All Ladybug Products are made with the finest natural and organic ingredients. This includes natural and organic oils and gentle natural preservatives. Each ingredient specifically selected for its skin benefitting properties. Ladybug’s Grace Skin Food is perfect for anyone looking for a healthy alternative to using harsh chemicals on their body.

At Ladybug, we care about how you feel. We just want you to love it! Return anything, anytime, for any reason, partially used or still new for a full refund, 100% guaranteed.

If you received a damaged, defective, or wrong item from your online order, please contact us right away at support@ladybugsgrace.com.

All returns will be credited to the original form of payment (excluding shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Skincare products are made on demand to ensure freshness and to extend shelf life. Please allow 3-4 days for me to personally create this item for you prior to shipping.

Delivery estimates are based on two factors: order processing time and time in transit. In stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding United States federal holidays. During peak periods you may experience longer than average order processing time.

Ladybug’s Grace will determine the most efficient method of delivery based on your shipping address.

Shipping & handling will be charged at the time of shipment. If your order includes a pre-order or back-ordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.

Shipping & handling is a taxable service.

If you received a damaged, defective, or wrong item from your online order, please contact us right away at support@ladybugsgrace.com.

All returns will be credited to the original form of payment (excluding shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.